Long-Time Customer Ignored – Overcharged Without Resolution

’ve been a loyal customer of The Courier Guy (TCG) since 2018, using their services to ship vehicle parts across South Africa. Unfortunately, a recent overcharge on shipment QGV9WR has left me extremely disappointed, not only with their billing practices but also with their customer service.

Despite raising the issue on March 7, 2025, and receiving multiple replies from staff including Susan and Wilma promising escalation and a review, I have still received no final feedback or resolution by May 6, 2025.

The charge of R2,395 was based on rigid volumetric measurements, with no flexibility or consideration of the clear discrepancy. TCG refused to take responsibility for potentially flawed measurements from their automated system, despite my prompt request to have the parcel remeasured.

I was promised that the matter would be reviewed by management. That never happened. Follow-up emails have been completely ignored.

This is not how you treat a long-term customer. I regret to say I will no longer be using TCG unless this is resolved and I receive a fair explanation and refund. Businesses like mine rely on logistics partners that are responsive, transparent, and fair.