Locker only giving 19 hours to collect parcel

I don't understand the logic of big businesses that lack clear communication. I thought that the whole point of having a locker collection was to be able to collect a parcel 24/7, as the pamphlet says.

The super quick (where this locker is) opens at 7.30am and closes at 5pm. Giving you 9 hours 30 minutes each day (a total of 19 hours) to fetch your parcel. And was not available after hours.

For people who work this is nearly impossible to go there during working hours. Then they return the parcel to a depot even further away and charge an additional amount to redirect it. Then to add insult to injury the agents that contact you on WhatsApp also lack clear logic. When the agent informed me I needed to collect my parcel before the deadline I told him I can only collect it at a specific time during working hours and he did not clearly specify at any given time that although I had told then I'd be late that the parcel would still be taken back to the depot.

So frustrating, I walked 5km on each side to fetch a non existant parcel as my vehicle is in repairs. And when I was at the lockers I had two other women with me trying to collect their parcel ls but couldn't for similar or different reasons. I believe this locker used to be at a 24/7 garage and I have no idea why they moved it to a business that closes. I'm even willing to pay the redirect fee at this point but to get this done will probably be a different nightmare.

LL-K4VQNW LL-G0IUY2