LOCKER DOOR FAULTY AT SUTHERLAND

MY PARCLE WAS DELIVERED AT THE SUTHERLAND DEPO.....THE LOCKER DOOR DID NOT OPEN....THIS PROBLEM WAS REPORTED NUMEROUS TIMES.....MY QUESTION IS....IF THE LOCKER DOOR WAS REPORTED....WHY WAS IT NOT MARKED AS FAULTY OR BEEN TAKEN OUT OF THE SYSTEM.....