LOCK395291

LOCK395291

I booked the package 9/12/2021 and deposit the package on 10/12/2021, as per the PUDO app the driver collected the package 10/12/2021 just a few hours later.

As per date 22/12/2021 there was no update on my shipping. I spoke to PUDO support 16/12/2021 in connection with the package and they advise me that the driver collected the package 10/12/2021 15:58:51 and deposit it back into the locker 15:59:54 and that they will instruct the Herm**** branch to recollect the package.

Great! Here comes the best part! I phoned Courier Guy Herm**** Monday 20/12/2021 and they told me the driver didn't collect the package because there was nothing in the locker! What a joke, because I deposit the unicorn floating swimwear myself that day with a few other items.

On 21/12/2021 I phone PUDO to support me and they told me I need to send a follow up mail, so that they can respond to it, so I did. Masego Moraka was so kind to respond and support me with LOCK395291 and told me that the driver used the same tracking sticker to collect my package together with a other clients package, how??????

I then got hold of the mall management team to also have a look on their side and she advised me that the courier guy didn't look into the locker. After that I phoned The Courier Guy Herm**** 21/12/2021 again and told them what the footage showed and he (the guy at The Courier Guy) then told me the door never opened. SO my thing is 1- at first he told me that the driver told him the locker was empty 2-PUDO told me he collected and deposit the package (that means the door opened and was closed again) 3-He (the courier guy) told me that there is errors on PUDO'S side/system 4-PUDO told me that my package was collected on my tracking ticket per the driver together with a other clients parcel (on one tracking sticker)

I asked PUDO for locker footage for -10/12/2021 on LOCK395291 when I deposited the package -10/12/2021 on LOCK395291 when the driver collected the parcel