Local Overnight Service

I am absolutely diguisted and highly dissapointed in the way i have been treated by The Courier Guy! I myself have been a loyal client and customer for years and never experienced this, but never say never.

Since 11 am i have been Quering a Parcel (phoning, emailing etc) No one could give me a correct answer to where my parcel was or what time it will be delivered to me (paid for a local overnight express) - one hub told me my parcel is in secunda hub and the other hub said it is on its way to Johannesburg!

I finally received a response (another telephonic conversation) that my parcel was infact scanned in wrong and it is in secunda and that courier guy cannot correct this mistake by sending my parcel express so i can still receive my goods for a local overnight express as i paid for, the secunda hub said to me i must sort this out with the JHB hub so that they can send a driver to collect my parcel so that it can still be send in which my responds was why should i arrange this as i am the client and you are the service provider. I eagerly phoned the JHB Hub hoping in all odds that this parcel will still be able to arrive today. I explained to the lady what the Secunda hub said and Arrogantly she said that i will only now receive my parcel on Monday and there is nothing she can do afterward she said she will speak to the operation manager and they will let me know no phone call as yet ! I am very upset with this courier company have been quering this parcel since 11 and this was only answered at 15:30! They made it out to be my fault that they scanned the parcel at the wrong hub ,i as client should not even be treated in this manner especially after i paid for a Local overnight Service!

I am Highly dissapointed in the manner this matter has been handle!