Liezl Schultz- extremely rude customer agent that you have working with your customers

I emailed the online booking support to ask for assistance, and I got a very rude person on the other end called Liezl Schultz that responded to me, she was very impatient and did not try to assist me, instead she responded to me with replies like "Like I said", you should get this person off the customer support and train her as to how to speak to customers, when I told her how much the system is quoting me, she rep**** saying, how can it charge you R700.00, talking to me as if I am stupid, instead of saying, I do apologise for the challenges you are facing, can I perhaps give you a call and talk you through it, but instead she responds to me with Like i said, and how can it charge you, disgusting the kind of people you put on the front end to speak to your customers, yes your customers, the people who pay Liezl Schultz a salary