Lies, disservice and inconvenience by Courier guys

Its about time this deliberate inconvenience and disservice you offer your customers stopped. I went to send a parcel to Queenstown on Thursday and requested overnight service. They explained they have 2 services in normal road freight which would get to Queenstown on Monday for R160, then overnight service which an air freight that would fly to East London on Friday and parcel delivered to Queenstown the following morning..in this case Saturday. I was happy with that cause the goods were to be used for a function on Saturday..then I was charged R750 which in paid and left. Then on Friday, upon tracking my stuff I see that it's in Craddock, to my shock I decide contact the Queenstown office which the confirm that its in Craddock, that the normal route. The guys at head office **** to me. The air freight to East London does not exist. It was a blue lie. And apparently so many people have been victims to this Robery and inconvenience. The Management at Courier guys need to get to the bottom of this cause we are tired their stories and poor service. I need to have my stuff delivered tomorrow. I'm sitting frustrated as the function can not carry on. Courie guys Managent you need to take charge and get to the bottom of this. This has created a bad name for you out there.

Now the guys at head office are even ******** people... lie and charge them costs for overnight service then use the normal road freight. So difference probably goes into their pockets and the customer gets inconvenienced and waits longer.. This one even **** about an overnight air freight to East London when infact its non-existence.. Why are people like this though. You have messed with the wrong girl this time. The cost of this inconvenience is quite heavy... I will not take this lying down!!!!