Least professional business I have ever dealt with

<p>I ordered a parcel from a local company on a Tuesday, who uses The Courier Guy as a courier service. First of all I pay extra for a door to door and speedy services, because this is an important birthday gift. </p> <p>Thursday (Promised delivery date) I get a phone call from the local business appologising because the Courier service messed up all the orders, and then says I will receive my parcel the next day (Friday).</p> <p> </p> <p>Friday morning I receive a phone call from the driver asking if I live in a certain estate, which I do not in the first place, it's litterally on the other side of Pretoria! So I correct him, stating follow the given address. </p> <p>Friday afternoon comes, I call again to follow up and get told my parcel is with another driver doing rounds in my area.</p> <p> </p> <p>Monday Morning, I call head office of The Courier Guy to follow up, I cant reach the person responsible for my area deliveries, and they also can't give the exact location of my parcel so I get told they will call me back. Monday afternoon I call them back because I have not heard anything regarding my parcel. I then speak to someone else, and once again they can't tell me where exactly my parcel is.</p> <p> </p> <p>Tuesday morning, still nothing. I call again, this time reaching the person responsible for my area deliveries, Shane. I explain the sitation, he follows up and once again no exact location of my parcel can be given to me. AND once again I get told I will get called back "in 3 minutes"...it has now been almost 3 hours since that phone call. I tried to call back in the meantime, the first time the call gets put down in my ear, the second I get told AGAIN they will call me back, which has not happened.</p> <p> </p> <p>So to conclude, The Courier Guy is THE WORST express service I have ever experienced! Telkom's ADSL lines are quicker than these people! They apparently also do not have airtime to phone their customers back! They are useless in customer satisfaction, useless in their own management, and useless in tracking their own drivers! </p>