LACK OF SERVICE

I PLACED AN ORDER FOR COLLECTION LAST WEEK WEDNESDAY FOR COLLECTION ON FRIDAY. I RECEIVED A CALL ON FRIDAY AT 8.15AM on collection day TO CONFIRM THEY WILL COLLECT BEFORE 12...NOTHING WAS COLLECTED. I CALLED IN AT 3PM TO FOLLOW UP ONLY TO BE ADVISED BY YOUR AGENTS THAT THE AREA IS A HIGH RISK AND THEY WILL ONLY COLLECT ON TUESDAY. WHY WAS I NOT INFORMED OF THIS IN THE MORNING??? I THEN SPOKE TO A TEAM LEADER WHO SAID SHE WOULD SEND ME AN EMAIL CONFIRMING COLLECTION FOR TUESDAY AND ALSO ARRANGE FOR A 50% REFUND FOR THE SERVICE FAILURE - I AM STILL WAITING FOR THIS EMAIL. I AM NOW ON THE LINE (TUESDAY 11 AUG) TO FOLLOW UP ON COLLECTION AND I HAVE HAD 2 AGENTS DROP THE CALL IN MY EAR AND HAVE BEEN ON HOLD NOW FOR 10MIN AS THEY CANT PICK UP THE TRACKING NUMBER!