Lack of planning / communication / transport logistics

Strange how a package goes from Durban to Port Elizabeth, and then outbound to Graaff-Reinet, which is the intended destiny, only to show a day later that it was not dropped off in Graaff-Reinet, but went to Johannesburg, and the following day send back to Cradock to arrive there two days later, and then send back to Graaff-Reinet. Clearly a lack of procedure and proper tracking and control of packages.... Something the business should look at to improve their service. Would have been better to keep in PE to rather go with next opportunity? Wonder if they are even looking at and improving these mishaps, as this has happened before with a package we requested.....only to be send back to Cape Town, and not to Graaff-Reinet. When asking what happened, no one answers, only to be told where it currently is. Sad.