Kakkkkkk they are steeling.

On the 07/10/26 i place my product inside a locker, the receiver never got the product..!! On the app it say cancel booking expired.. I do have the photos the locker door was open and i did set the product inside.. So no the parcel is missing and let me say after one month and a week they get back to me and say they cant do a refund because i never enter the pin code for the door to open and now can't they ask for video footage because the garage don't have it after one month.. Even when i call them I'm like 16min on the phone and then they just dumb the phone.. VERY VERY VERY BAD STEELING COMPANY.. ‼️ ‼️ ‼️ ‼️ ‼️ ‼️ ‼️ ‼️ ‼️ they did steel my products and they don't want to refund me.. What is the next steps i can take not going to leave it here F.. THEM.