**** kaak service

I am so disappointed, in my history of using courier services the experience i am having warrants a shutdown of The Courier Guy services, I bought textbooks from a lady in PTA she took the parce to PUDO and I paid for delivery, the next morning a guy calls me to ask for direction to my place only for to wait the whole day without receiving the parcel. When I called the driver around 7pm he says to me he had a breakdown and will deliver the following morning. The following day which was the 11th of Jan I waited the whole day again, no one contacts me, I go on the tracking link and then parcel status says "cancelled due to hijacking". I call the same driver he then says to me the office should call me as he stated there was a breakdown of the vehicle they will have to organise someone to deliver the parcel. I called the Lydenburg office and the agent answering the phone backs up the story of a vehicle breakdown until I ask him why the status on the tracking link says cancelled due to hijacking he then changes the story and say yeah the vehicle was hijacked and my parcel was involved, why do they find it easy to lie to customers? The office only sends me an email after I called for follow ups which has a very complicated insurance form and expect me to have invoices which are not inplace and vat number. this is really sad for people who claim they are in customer service no my daughter's school is delayed for over a week cos there no textbooks received