I've used The Courier guy 3 times without any disappointment

I've used The Courier guy 3 times without any disappointment. My plan was to use the service 5 times before rating them since all I see is bad reviews. Guess what...on my 4th service I got disappointed. I've paid for overnight service and it shows that the parcel was out for delivery at 08:33. Till now. The recipient went to their office to be told that the driver left with the parcel in the morning. They refuse to call the driver to know his whereabouts.... I mean overnight service should be delivered before mid day but no, not with them. I'm disappointed.