Items ****** Out Of Package And Wrapped With Courier Guy Tape

My sister sent four drops of curtains and towels to me via Pudo operated by The Courier Guy. It was her first time using the service and she put the items in a black bag with a label with my details. Afterwards she was worried about the way she sent the items, so I contacted Pudo to check if there was a way to reopen the locker to put the items in a box. They said this was not possible, but assured me that they would take care of the items and place them in a special bag. I was even asked what the contents were. Unfortunately what then transpired is my package going “out for the delivery” yet never being delivered. The next morning I checked the Pudo app and it showed my package was delivered successfully to the locker, yet I never received a code. I immediately contacted them and was told that my delivery will happen the following week. When I enquired why it went out for delivery and wasn’t delivered and why I needed to wait an additional week I wasn’t answered. About an hour later I received a notification that my package was in the locker with my code. I was so happy. Sadly, when I opened the locker the package was wrapped in courier guy tape and not in a special bag. My package had been opened and THREE of the four drops of curtains had been ****** out of the package. I immediately alerted Courier Guy. This was on the Friday evening. I was advised to be patient and they would look into it as it was weekend. On Monday I received a message that the package was delivered into the locker undamaged. I responded with a photograph of the package (still the black bag) in the locker covered in courier guy tape. Upon which I was then told that they will look into camera footage and investigate. I also at the same time contacted Courier Guy via their WhatsApp number and quoted the reference number for the case. My messages get completed ignored. When I received the images of the package it showed the second package sent to me, which was in a box. I had already communicated to them what the package looked like with a photo of the black bag with courier guy tape and that my sister mixed up the waybill numbers. The driver even called her on the day to confirm the error. It seems that a case of theft is not taken seriously at all. And my messages aren’t being read properly leading to more time passing and my curtains going further down the rabbit hole. And unfortunately it also seems that having alerted them of the contents has lead to the items going missing. Terribly disappointed by the whole experience and still holding out that my curtains magically reappear.