****** items

I sent a parcel with pudo. Is was open and Items were missing. I sent everything to pudo AKA courier guy that same day, they said they will look into it. They found that the loss was not claimable. It was not like I said it was a expensive item. Why did they do an investigation, if they knew that they were not going to do something about it anyway? I am sorry but that is unexcusable. Very dissapointed in your feedback and service.