IS PUDO PROFITING ON THEIR SHOCKING SERVICE?

Our business booked a shipment on their site for collection in Kleinmond. When we tried to drop off, the pin was rejected. We contacted the Customer Support via email.... after telling us everything they could do, we asked for a refund. This was also not possible as they need a copy of the id of the account holder and we paid from a business account. Are they serious? How many companies are they *********** like this? How many customers give up trying to get their R60.00 back? Are they making more from "unclaimable refunds" than from their shocking service??