Insulted.

We recently moved our business to The Courier Guy. On Friday morning we logged a collection online, with the correct number of parcels, dimensions and weights. At 5:30 pm a note was added online that the consignments requires a truck to collect. Nobody was in the office at that time, and my colleague had called twice that morning to notify them to collect. Today I spent 51 minutes on a call, trying to get my parcels moving as the consignment was only collected this morning. I was told I should have booked a truck, which requires 24 hours notice. I asked, repeatedly, for the limitations/parameters of volume & weight so that I would know, in future, when to book a truck. Nobody could tell me. The last call centre agent said, basically, that while even he would agree that the consignment could fit in a bakkie, I must remember that the bakkie could be half full by the time it comes to collect, that I should 'know', that it was easy and "that his 12 year old would know". I have never felt so insulted in a professional capacity. I am moving our account as soon as I can.