CW
Charlotte W

1 reviews | Active since May 2014

18 May 2020, 15:17

****ing *** services

I brought something on the 9 May 2020 from Vape King and they said it will be delivered on the 12 May 2020. When I called The Courier Guy to find out where is my package they advised me that it is missing. I spoke to Jacques in order to find out what are to going to do and they said they will re order my things and send it to me by 15 May 2020. When the Friday the 16 May 2020 come they said that they did not receive and package as Vape King did not do the order yet, but they will sort it out. Then I called back on the same they and they said the they have order it and it will be delivered on the 18 May 2020. I have waited the whole day for the package and still no package. I called them back to find out what is going on and then I spoke to Kalin and they don't have an answer for me as Vape King send it on the same tracking number and it is not on the delivery trucks. I advised Kalin that I want an answer by 14:00 today on the out come, so 14:00 come and gone with no answer so I called again at 14:10 to find out whats going on he advised me that he doesn't know, they are still busy with this. I said that he has a half an half to phone me back to advised what is the solution to my issue. I have spend R300 on my telephone calls to find out what is going on with my package. Kalin called back to advised that the person the helps with my issue when home at 15:00 and he will sort my issue out tomorrow morning and they will delivery it tomorrow on the 19 May 2020. I will see if it is empty promise like the Managers at that place.

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Replies (1)
CW
Charlotte W's update19 May 2020, 20:11
Reviewer Update
I was called this morning by Kalin and he advised me that I will receive my package today as they will give it to the driver that operates in the Krugersdorp area. I am still waiting for my package. These people likes to tell people that they will delivery the goods and then they don't get back to the clients. I was a call center agent by Tracker and if we promise the client that we will get back to them or advise that we will keep you up to date we do it. THIS PEOPLE DON'T. I sent an email to these people and read the email and don't respond to the email. I am so sick and tried of this people and there *** excuses. How will refund me for my time spend on the phone trying to find out where is my package that i have paid for and did not receives as yet. I want to know what they will do in this issue that has been going on for more than 10 days????????