*****ing items from parcel

I sent various files and a cell phone via Pudo to our Pretoria office from my home in Cape Town. Firstly, the package was delayed as it was stated that there was no access to the lockers. I escalated this to their customer support and they ended up delivering the parcel to our Pretoria office instead of continuing with the delays to put it in the locker. In this regard, the service is to be commended. However, it came to my attention that the cell phone I sent was not received by our Pretoria office. I purposefully put the cell phone in its own box, wrapped it in discreetly in brown paper and then covered it in box tape. We have been trying to escalate this with their customer service and the response we get is that no phone as handed in at "JNB discrepancies". The box was damaged upon receipt. Clearly one of their staff members removed it from the box. I use Pudo often to send and receive books I purchase. This experience came as a shock. I have no confidence in using Pudo anymore.