*****ing from Staff and Clients

It's disheartening to see that The Courier Guy doesn't support their employees when a mistake occurs. On Friday, there was a mix-up of two of my parcels, which was the fault of the assistant, not the driver. Yesterday, when I brought this issue to The Courier Guy's attention and kindly requested a resolution by collecting and delivering 1 out of the 2 misdelivered parcels, they informed me that the contractor would come to see me. Yesterday afternoon, the driver arrived and claimed it couldn't possibly be the assistant's fault, and if I insist it is, it leaves him responsible for the cost of correcting the collection and delivery of one parcel. It would be more commendable if The Courier Guy could take responsibility for their staff's errors instead of pressuring and manipulating customers into bearing the consequences of mistakes made by The Courier Guy. Today when I followed up on rectifying the issue, I was told no, the contractor told me they won't be. Rather distasteful.