Incorrectly delivered my parcel, then lost it, nothing been done about it.

They don't even deserve that one star, its been 3 weeks to a month, these guys firstly delivered my parcel at an incorrect address, they told me it was picked up from there, I then had to find out by myself again that the parcel still has not reached its destination, only to find out that they lost the package. I'm fighting everyday, I'm being sent from pillar to post the staff is extremely unprofessional. No one responds to my emails. Iv stopped using their services. Never experienced such bad service. They must pay me back my money.