Inconvienient at the most of times

Although an excellent concept and practical in theory, the fact that locker codes do not always work becomes so frustrating. The past 4 to 5 times we have used their services there has been a problem, leading to us having to waste time by going through the WhatsApp Bot system, then waiting for a Human to assist and then only to find out that in fact a locker may have been offline and need to take the parcel to another locker. The PUDO service has lost its sense of convenience and practicality. This is no longer a pleasure.