Incompetency at The courier guy

I would not recommend this service for the following reasons: On 11 Nov @ 8am I messaged The courier guys whatsapp services to find out exactly which date my delivery will arrive as I work hybrid. I started that on the 11 Nov I will be at Locations A, and on 12 Nov I will be in location B, so if they could provide a date I can arrange pick up or possibly change the address. "Megan McCarthy" responded to say the Parcel is out for delivery today (still 11 Nov) and can be sent to Location A as long as I am there between 2pm to 5pm. I confirmed I will be there.

At 16:45pm no parcel had arrived, so I made contact on whatsapp with "Nieta ****si" advised that the parcel was still at the hub and "out for delivery" does not mean that the delivery is assigned, at this point I was furious. I then sent her screenshots confirming what "Megan McCarthy" had said, she then states that the system is glitching and delivery will be between 13 Nov - 15 Nov.

I proceeded to call the customer care line as I did not know who was telling me the truth. When I called in the lady (name unknown) mentioned that the whatsapp agent should have never changed the address, and she cannot tell me when exactly the delivery will be done. I then asked for her to request that this goes back to the hub and I will collect it from there.

This morning I received a message that the my parcel is out for delivery at the location I was not at. I arranged uber delivery to pick up the package from the courier guy (Sbu, who was very very helpful and patient with me) and return to me.

As customers we do not know the details behind your operation, but having educated workers at the front line of your business can really make a positive impact on your customer's experience.