Incompetency at its highest level

I had an error when I was booking for a collection this morning (7th Jan 2026), my email address was recorded as invalid when completing the collection details. Mind you i had just topped up my account with an extra R100 on top of the R58 balance I had since December the 5th 2025. called them and they said i must send a whatsapp or try to change my password. I then deleted the app and re-downloaded but email still was not valid. A helpful consultant called me and advised i should rather login in from internet which i did the during our conversation i kept on receiving whatsapp messages from Courier guy which i ignore as i was on the phone with their consultant. Not knowing someone *********** is busy working on profile history was deleted with my funds ended to R0.00 ..... I need my R158 loaded back together with my shipment history (I've provided proof of payment as i used my bank card to top up to a chat board/consultant on whatsapp I need feedback on this)