Incompetence at the highest level

So these guys offer PUDO then do not use it themselves. I sent a locker to locker from Southport to Durban. When it got to Durban they tried to do the delivery. If I wanted delivery I would have asked and paid for it but there was a reason I wanted locker to locker so the person receiving the parcel could collect in her own time as she travels. Courier Guy sent me message saying they attempted delivery and to give them an alternate address. There is no alternate address as the person was emigrating to Australia. I explained this to them but they ignored my messages and didn't even bother replying. I then phoned them and asked what was going on and eventually was put through to the ops manager in Durban. He blatantly **** to me saying they sent the pin code to the lady and she did not pick up in time. I asked for the pin code and he gave me the same pin code I was given to drop the parcel off. He then admitted they never dropped the parcel into a locker. I made a complaint and received the parcel back, however, that's of no use to me as this item belongs to the person who is now in Australia. There has been no offer of a refund, none whatsoever. I have had previous dealing with Courier Guy about there drivers in JHB and they are arrogant sods, so I am not expecting anything different with this. It's only R40 but I will fight to get it back. You guys are a ***********, arrogant and horrible company to deal with and I certainly will never use you again and will discourage others to use you. My waybill number was LOCK***