Inaccurate information

At the ndabeni branch , they did not inform me that my parcel would cost R1551.00 before collecting my package , we initially discussed the amount of the R600 we when I booked the package. I was sent me a message via their whatsapp line informing me I have to pay The mentioned amount in order to have my parcel released. I am absolutely disappointed in the service I received and as a customer that always uses this service it’s extremely frustrating to get such bad treatment and inaccurate information from an actual staff member in the company. As a business owner myself I wouldn’t recommend using this service due to the fact that you don’t know what you are actually going be charged. Very very disappointing, I even tried contacting the customer service and waited on feedback to resolve the issue and still no feedback till this hour. I wish for them to resolve my issue and compensate me for the excessive amount I was charged.