If service could be zero stars they would get that!

You pay for an overnight service and it is now day 3 and it hasn’t even reached the hub that you have said you would collect it from because it is a gift and you wanted it urgently. Then you call to speak to a manager and get told every manager there is at the company is in a meeting and they will call you back and you get ignored with no call back! You also get fought with by customer care agents who tell you that the capital city of Mpumalanga is an outlying area and that means that even though you are told it is overnight in their eyes it is a minimum of 2-3 days. Clearly they do not understand the english dictionary definition of overnight and believe in no customer service and false advertising!