I would like to raise a complaint regarding a frustrating experience with one of your drivers today

I would like to raise a complaint regarding a frustrating experience with one of your drivers today. At around 2:00 PM, the driver contacted me and stated that he was just five minutes away and asked me to come outside to receive my delivery. I comp**** and have been waiting since, but the driver has not shown up. This is extremely inconvenient and inconsiderate, especially since he initiated the call and assured me he was close by. It is unacceptable to be made to wait unnecessarily, particularly when I was told the delivery was imminent. I, like many others, have responsibilities and cannot afford to waste time waiting based on inaccurate updates. I hope this matter will be taken seriously and addressed appropriately to avoid similar experiences in the future.