I sent a parcel with The Courier Guy from Northmead, Benoni to Viljoenskroon

I sent a parcel with The Courier Guy from Northmead, Benoni to Viljoenskroon. Dropped it at the branch on Saturday, it was moved to the JHB Hub on Monday, and it has been sitting there ever since. This parcel has baby food and other essentials. I was told delivery takes 2–3 working days. Today is the 3rd working day, and the parcel is still stuck in Joburg. When I phoned the Klerksdorp branch, they told me they might only get it today and deliver by Friday. Now I have to send more money so baby food can be bought in the meantime — extra costs I never planned for, all because of delays on your side. This is not the first time either. Last month my parcel was delayed in Klerksdorp with excuses about “payment due,” even though I had already paid in full at Northmead. Your service is honestly shocking and unreliable. I wouldn’t recommend anyone to use it.