I had a disappointing experience with the courier guy due to a lack of transparency and poor communication.

had a disappointing experience with the courier guy due to a lack of transparency and poor communication. After my parcel was collected — using a truck, without any issues — I was later informed that delivery would be delayed because a trailer was allegedly required. This came with an unexpected additional charge of R500, which had never been mentioned at the time of booking or collection.

What makes this particularly frustrating is that all the necessary details, including the delivery address and parcel size, were available from the beginning. This means the courier had ample opportunity to assess any special requirements and communicate costs upfront. Instead, the additional fee was only introduced at the delivery stage, leaving me with no fair opportunity to make an informed decision. In my view, this reflects poorly on their planning and pricing transparency. Customers should not be subjected to last-minute charges for logistical oversights that should have been identified earlier. I would advise others to seek full clarity on all potential costs before using this service, as my experience suggests that not all charges are disclosed upfront.

Rabelani *** (shipment number FKRDQC)