I got the worst customer service experience from The Courier Guy

My shipment was delayed for 4 days and when I spoke to the manager called Dante (in charge of the mabopane area) at courier guy, 1, he won’t say sorry for the inconvenience and when I got really angry and told him I will spread the word on how he treated me, he said I should go ahead and he does not care and dropped the call on me.

I then decided to call again and ask for a general manager. I explained all that happened to the lady and also she NEVER said sorry for the inconvenience also. She only said she will investigate and get back to me

It’s been 1 week now and she never did.

It just confirms to me that empathy and customer relation is at the bottom of the company’s values as they all know that no one cares if they make a customer happy or not.

It’s so shameful from a company that big to know not even the general manager could not treat a customer that they have disappointed badly with some respect.