I don’t know what is happening with my parcel.

The Courier Guy received my parcel from another courier on the 20th of April and they were meant to deliver to me on the 24th of April, the parcel was out for delivery 07:02 on that day and from where the driver took it which is Mtubatuba to where I am at is a 44 minutes drive but by 17:00 my delivery status was reading as unsuccessful. I did not complain. Yesterday, the 28th of April, my parcel was again out for delivery at 07:00 until my status changed to delivered around past 12 so I then started making calls and sending e-mails because I didn’t receive even a call, let alone the parcel. The customer agents dropped my calls twice after they told me to wait on the call while they contact the Operations Manager. The ones on WhatsApp told me that they are escalating the matter and that they will get back to me and they never did. I found another agent around to 17:00 who told me that the Operations Manager says he can’t reach the driver and that he will call me, he did not. This morning on April 29, my parcel status is reading as out for delivery from Mtubatuba so I decided to call that branch and the guy on the call confirms that the driver indeed is out to deliver. I call hours later again and a lady picks up and immediately forwards me to the Operations Manager who then tells me that he doesn’t understand why the driver hasn’t reached me because he was in my area a few minutes ago and delivered at a lodge near me. He tells me that he will call the driver via Landline as the driver doesn’t have a smartphone, he never called me back and the branch never picked up my calls again until I decided to call customer services and this was around 16:00. She put me on hold to call the Operations Manager, she gets back to me and tells me that the Operations Manager says that the driver will be at my place by 17:30; he’s running later. By that time, my delivery status was reading as unsuccessful again. I am so furious right now and need to know what is happening with my parcel. I placed my order on the 13th of April from China but it arrived way earlier form another country then how long it’s now taking it to arrive to me from you guys.