I deposited a package on the 26th March in Ermelo

I deposited a package on the 26th March in Ermelo. The locker allowed me to deposit it and the door shut but it was not detected. The package is still sitting in the locker. I have been in contact with Support via email since Thurs 26th March for them to physically go to the lockers mentioned and retrieve the package. Today 31st March still nothing has been done. I received a notification that the booking has expired and I need to rebook another locker. The Courier Guys flippant responses to these issues are not funny. Your lockers @ Freshstop Ermelo and Checkers Ermelo are old and are always giving problems. When you put a deposit pin in it says that there is a fault and the doors won't open. How are you still using these lockers? This needs to seriously be addressed and not with some pat off answer. Your service is simply UNACCEPTABLE.