I am no longer your customer

Although your company does not seem to be customer oriented based on my experience today, I still thought I would take the time to let you know why I am no longer going to be your customer.

Due to an issue on your side the order could not be delivered today. It is understandable that issues happen. But the apathy with which it was handled is shocking. Adam (wherever he is from) told me there is nothing he can do and that the order wont be delivered today. I told him it has to be delivered today and he was unwilling to find a solution. Even his manager apparently could not solve this problem. Shocking since you are a delivery company that you cant solve a delivery problem.

Then I phoned your help desk and Cortney put me on hold for over 10 minutes! Wow, great idea to put an angry customer on hold for long. I cut the call and phoned again.

Now I was told that you will send an express driver to deliver but it might still be late.

I am shocked by your lack of customer service and poor attitude. Anyway, this is why I am no longer going to be using your company and will be changing to a different delivery company.