Huge mistake to use them. My mom's mothers day gift never made it.

Sent a package to my mom in Cape Town. On Thursday it said the package was out for delivery but never got any message to say if it was in a locker or not. Friday they called my mom and said they were going to deliver it because there was no available locker. The same day they sent her a message to say its in a locker and she can collect it before the 10th which would be the Sunday. Nobody delivered it, so after work, still on the Friday, she went to the locker and tried to collect it. The pin they sent wouldn't work, so she called them and they said the package expired in the locker so it was sent back to the hub. Note that this was the same day still (the 8th) and she was supposed to have until the 10th to collect. The next day she got another message to say that its on the locker and she can collect it, so she went back to the locker again and this time the pin worked but there was nothing in the locker. She went to the nearest Courier guy shop and they said she must wait until monday. I was trying to contact their customer service on watsapp and they told me she must go fetch it herself at the hub because she allowed it to expire even though its only supposed to expire the next day. Managed to call in and talk to someone who put me on hold for 15mins and then dropped the call. No solution up until now.