Horrible service from the courier Guy

I booked a collection on Wednesday to be collected from Caltex Garage Oasis, at OHRIGSTAD, the waybill has Nelspruit as the collecting branch, Phoned Nelspruit all day no one was picking up, on the 21st called again eventually someone picked. to my surprise i was advised Lydenburg does the collection was given the Lydenburgs contact number phoned them and i was told the Hoedspruit branch does the collection and was provided with managers number. Phoned him on this number *** given by Lydenburg he then promised that the parcel will be collected but it was not collected i phoned him today he was not interested in speaking to me and did not care i have a client who needs this parcel delivered today. attempted to seek assistance from their head office the customer service all i received was it was not booked with Johannesburg deal with Hoedspruit while i am telling them i spoke to Hoedspruit no one is interested in assisting me. Never use The courier guy at all.