Horrible service from the Courier Guy

I don't know what the relationship is between The courier guy and Pudo. I have been waiting for this parcel for over two weeks now. They deposited it on Christmas eve and sent an email when I was told I would be sent an sms with a pin to collect. Anyway I saw the email on Christmas and I was at church. The email said it would be ava until the 26th. So around 11h00, I went to collect to find it was no longer there yet the email said it would be available until the 26th, nevermind that I didn't get the sms I was on the lookout for. I have called their call centre today and each time I get a different story. I have never experienced such bad service in my life, they could learn a thing or two from Takealot. Can I please ask ask the Courier guy to make sure I get my parcel today still. I called them around 8am today and I was following up now thinking my parcel would be enroute to me but alas not so. How ironic is that they collected the parcel yet when we wanted help through a WhatsApp line I was told it was outside working hours. I will never ever use the Courier Guy and Pudo, whatever the relationship is between the two. I am appalled. They gave me a number for their Empangeni office which rang off the hook without being answered. A call centre agent had to pull records because she didn't believe me when I said I called and was now doing a follow up. I am disgusted to say the least. I JUST WANT MY PARCEL!!!!!!!!