Horrible service delivery from Jeffreys Bay Kiosk.

Overnight flyer parcel waybill no. TCG***6 was submitted on 19 August 2025, 08:47am at the Jeffreys Bay kiosk. First at all horrible experience from a employee named Dewald. He refuse to do the waybill electronially, the receiver and sender address was given to him, a print out copy. As usually experienced from him in the past (not the first incident). He verbally attack me in person while other customers were present. The branch manageress named Clair was present during the incident. She apologies on his behalf via email communication. I rep**** on the email and told her the this was not the first time this was happening. Serious action to be taken regarding the rude and disrespect behavior of this employee, as I said this happen in the past. I refer to the previous manageress Yolanda who is fami**** of the previous incidents.

Another horrible service from TCG for the same parcel (Overnight flyer parcel waybill no. TCG***6 was submitted on 19 August 2025, 08:47am at the Jeffreys Bay kiosk). The parcel was send to the wrong route (system error) as explaned to me as customer and the receiver. The parcel tracking history as follow, 6 days later and the parcel will be delivered today 25 Aug. This is horrible service: Tracking events 25 Aug 2025 06:08 Out for delivery, Knysna Industrial Kiosk 23 Aug 2025 08:13 At hub, Knysna Industrial Kiosk At Knysna Industrial Kiosk hub 08:13 In transit, Knysna Industrial Kiosk Inbound Knysna Industrial Kiosk from PLZ 21 Aug 2025 10:44 In transit, JNB Outbound to GRJ 20 Aug 2025 03:22 At destination hub, JNB 19 Aug 2025 18:20 In transit, PLZ Outbound to JNB 18:08 At hub, PLZ At PLZ hub 18:08 In transit, PLZ Inbound PLZ from JEF 16:41 In transit, JEF Outbound to PLZ 08:47 Collected 08:47 Submitted

I'm a regular customer (nationally) and this lack of service delivery is not acceptable for me as this horrible experience from the same employee as mentioned above.