Horrible service

Booked a collection with the courier guy Friday the 21 July 2023 of which it was not collected due to the sender not handing over the parcel, We were not contacted regarding the failed collection. i called and all was well tried to fix the issue with same still could not be assisted due to flight availability and delivery times. We opted for the express we booked so the parcel will be delivered today the 25/07/2023. To my surprised i tracked the parcel and it was not collected i called the Parkhurst office spoke a rude lady who advised i needed to call Durban and when requested the Durban contact number i was told google it. If this is the service the courier guy gives they need to change the business from customer service to something else this lady was very rude!