Horrible service

order number *** waybill number PNJ***8 I am writing to express my frustration regarding an order I placed with you on the 7th of December. On the 16th of December, I received communication from the courier that my parcel was out for delivery. However, it was not delivered as promised. I followed up and was advised that the delivery would take place the next day, but again, no delivery occurred.

On the third day, I contacted the courier once more, and they confirmed that the parcel was out for delivery. I then reached out via your WhatsApp platform, where I was told to call the driver directly to inquire about my parcel. When I called the driver, I was informed that the parcel had been lost, and when I asked about the next steps, the driver hung up on me.

Since then, I have made multiple attempts to contact both Edgars and the courier, but I have not received any assistance or resolution. I am deeply disappointed by this experience and would appreciate urgent assistance to locate my parcel or arrange for a replacement.

Kindly advise on the next steps and how this matter will be resolved.

Thank you for your attention to this issue.