Horrible Experience

Negligent, poor and very poor communication. I sent an email to Courier Guy Nelspruit to request a pick up in Durban on 20 January 2022. The email was very clear and contained all the necessary information. Due to Courier Guy staff completing the waybill incorrectly, my package was collected and routed to George instead of to Nelspruit. After many days of tracking and tracing and making numerous calls to Durban branch, George branch, PE branch and also the head office of Courier Guy, I was told a week later that the truck carrying my package burnt out whilst on route to PE and all the goods was completely burnt. I was told to complete a claim form and provide necessary documents. I submitted my claim form and all the required documents. It is now a month later and I am still waiting for my claim to be paid. Courier Guy dont reply to my emails promptly nor return my calls and when they do take my call they promise to follow up but no further communication takes place. Besides the loss of my package, I have incurred costs of over R1000 in phone calls that I've made and continue to make to follow up with Courier Guy.