Horrible customer service

Hi

I have been waiting for my package for 3 days.

First your driver wrote that I had and incomplete address hence they couldn't deliver. They did not call me to inform me of this. They did not deliver. I called to complain and a person called mariska dropped the call when i requested to speak to the operations manager. I called again and Ntabeleng took my call and assist me with the address update and i recieved a call later on the 30th from Collin to confirm it.

I then expected my delivery on the 1st which did not happen. What Collin told was that they had an overload of parcels to deliver clearly mine is not a priority. On the second today i still did not receive my parcel and the update written on the tracking site is "no access" I don't understand this because I do not stay in a gated community. The other one is that " I the recipient was not at the delivery address" which is another lie because i was home and no one called or contacted me!!

To say that your service is bad would be a huge understatement. Your driver's are ****s and would write anything on their updates to not deliver. I paid for my parcel I did not get it for free. I do not understand why all of this is happening!

I need feedback and I am tired of the weak excuses now. You having hundreds of parcels and being short on drivers is not my problem.