Horrible Courier service from pudo The courier guy

I have send a parcel via the pudo department of the courier guy on the 17th of March and on the 23rd of March parcel was still not delivered. I Whatsapp the business send email phoned I various times and no one at this company could tell me where parcel is and why it was send to so many locations except the correct one.It was to be send from johnannesburg to the western cape but instead it went to Ladysmith and back to jhb back and forth it's 8 days today and I'm still waiting for parcel to get to destination.The call centre lady even told me they don't have a complaints system how does such a big company not have a way where customers can complain? I was put on hold 45min to speak to a manager. And they telling me parcel will only get to destination the next Monday which in total will be 2 weeks to send parcel.What horrible service if I could've given no stars I would!The customer service is horrible and staff in my opinion is uneducated wrt location .Please educate your staff and send them on customer service training .Most horrible courier service ever experienced!