********** Services (lost my package)- a bunch of ******* and *****

I needed an urgent delivery over December. My car broke down and needed parts delivered from Joburg to St Francis Bay. It was a very urgent and important delivery, since I needed to get back home to get back to work. So I specifically inquired about the timeline and expressed the urgency. The Hennopspark branch assured me that if I do an over night delivery and drop of the package before 4pm I will get my package in time. Needless to say the package was not delivered in time, and I started inquiring. For a whole week they kept on promising delivery of the package and they kept pushing back the delivery date. I started speaking to the branch manager who confirmed "where" the package was and when it will arrive. During this time my car is at the mechanic, taking up his workshop space while we wait for the parts. Eventually it got so close to the time where I had to make a decision on whether I will fly back and leave my car, because I didn't have a choice anymore, I had to get back to work. Keep in mind that I left nothing for the last minute, and inquired and followed up everyday. In fact if I didn't follow up, nothing would happen and there would be no communication from the Courier Guy. Eventually after I have reached the point of desperation they confirmed they lost my package. This means that each time they said that my package was "here" and "there" and "on it's way", they were lying to me, while they were trying to locate my package, while keeping me in the dark and wasting my time. So in a "flat spin" I had to order a new part and have it delivered through the dealership. I thought that given that they admitted they lost my package they would be honorable enough to offer to pay me back, but nothing. When I got home, I caught up with some work and e-mailed a complaint. At this point I have received no communication from them since. After a day they rep**** to say that they apparently found the package now. So naturally, I demanded that they pay me for the damages since it is solely their fault that I had to buy new parts (not to mention other damages), especially since they confirmed with me that it was lost. They refused to do the right thing and take responsibility for the damages they have caused. They would rather hide behind their terms and conditions, that literally says that even if they are guilty they will not take responsibility. Apart from the absolutely ********** service, the company and the people in management are morally bankrupt and deserve no support. In fact they should be shamed. If only I read all the hundreds of scathing reviews and complaint about them on the net before I opted for them, but I was in a hurry. Under no circumstances should anyone use this company. They have no integrity, provides terrible service and will take no responsibility for it.