Hopeless

Good day. This is my experience with the Courier Guy. I was expecting a delivery on wednesday 27 May as per the website tracking said it was out on delivery. At 3pm I phoned the call centre and got the drivers number to find out if the parcel would still be delivered. He(SAM) told me he was in an area that was 5 minutes from me. He tried to convince me to meet him in that area which baffled me a bit because I paid for a delivery not a collection. I told him I would wait for him. waited till 5pm and contacted him again. He was not taking my calls. I contacted the call centre and was told ge was not taking their calls. I was tranferred to operations and told that he had one more delivery and after that he was on his way to me. He never pitched up. Today is the 28th. When I track online it says POD Captured. I've made 5 calls to the call centre to try get hold of Caylin the manager and his manager Gert. I get put through and the call cuts off. 5 times. I've left my number twice for Caylin and Gert at 8am. It's now 10 Am and nothing. The call centre agents can't help me I'm really hopeless.