HIJACKING OF SHIPMENT 7LX87B

To whom it may concern:

I moved from Delmas back to Knysna on the 25th of January. I decided to courier my stuff with TCG as it was the best option ( hereinafter referred to as The Courier Guy ) I phoned the courier guy countless times but no one answered and continued to book my shipment online. The calls from my number to their VoiP system should be on record as their VoiP carrier has the history of calls received and made. I booked my shipment online and their driver came to pick up my shipment. Upon his arrival I told the driver that I want fragile stickers on all my boxes and my HD TV that was rapped up in bubble rap, I also expressed that I want insurance and that his office must phone me because I could not get trough to them. The driver assured me that he will relay my instructions to TCG once he arrives at their offices. I did not get a phone call from them and that night TCG's truck got hijacked with all my personal belongings ( Shipment 7LX87B ) onboard to the value of 73000 rand. TCG asked me to send them invoices for the stuff that was lost due to their truck being hijacked, I sent of all the relevant documentation and this is the reply I got from there Lawyers ( Vaughan Reineke and Associates (PTY) LTD )

Dear TCG Client, Regarding the Middelburg Hijacking. Kindly take note of the attached letter confirming that should no liability have been elected, only R1,000 pre-paid insurance is payable by The Courier Guy (Pty) Ltd. Kindly note that the acceptance of the above-mentioned is without any restriction or limitation to the rights held by TCG. Should you accept the R1,000, kindly provide us with the following:-

Completed Agreement of Loss

Completed claim form

Completed Affidavit of Non-Insurance; and return to us to allow The Courier Guy to credit your TCG account.

Once the refund is reflected in your TCG account, our file will be closed, and no further correspondence will be entered into. Thank You and kind regards, Bianca Strydom Vaughan Reineke and Associates (PTY) LTD

I will not except their ridiculous offer as I did ask for insurance and fragile stickers on all my parcels. I really want this sorted out asap as I will go see the Ombudsman if I don't get a reply from TCG, my friend that I was living with at the time was also present when I asked the driver for fragile stickers and insurance.

Regards

Adrian Young ID: *** Contact: ***