High Valued Parcel simply "lost" by Courier Guy

Around the 13th of December, I sent out an urgent order to Mamelodi Hospital. I paid for overnight delivery because of how desperate the hospital was for the items we supply. On the 5th of January, we got back to work and I received a call from the hospital saying that they STILL haven’t received their order. I contacted Courier Guy and they told me that one of the boxes (there were 3) were delivered, I asked them for proof of that but they couldn’t provide any POD. The hospital then called saying that Courier Guy attempted to deliver a box to her but she described the box as looking as if it had been vandalised. She said it looked disgusting and all paperwork that I had stuck to the box was gone. So she refused to sign for it or accept the parcel, sending the parcel back with the driver. I have been emailing, phoning and even going to the Courier Guy kiosk for assistance because now, no one can tell me where my parcel is. Everyone says they will email me or phone me back and no one ever does. The items we sent are worth over R100 000-00 and we cannot just go buy more stock as it is imported. We were initially informed that a claim can be submitted and we would get paid out. Only for me to submit everything and then get told that they will only pay R1000 for THEIR loss.

We have been using them for years and are absolutely shocked at how we are being treated.