Had a delivery scheduled for Wednesday but was unfortunately not available for collection, asked if they can deliver at my wife's work which is less than 5kms from delivery location and they explained it's not possible and I understood

Had a delivery scheduled for Wednesday but was unfortunately not available for collection, asked if they can deliver at my wife's work which is less than 5kms from delivery location and they explained it's not possible and I understood. Thursday delivery time, no communication but I can see it's out for delivery, waited all day and even called the call centre, who then told me delivery failed, the reason loadshedding 🧐. Friday the parcel is out for delivery and I try to find when they are going to deliver got a 11:30 and 12:00 estimation. At 12 I call the delivery guy and tells me on his way to changeover and I must wait another hour. I find this whole ordeal unprofessional and disrespectful, we pay for services but I end up running around to get my parcel like they are doing me a favour.