GREAT NEGLIGENCE

Had the worst service from THE COURIER GUY JOHANNESBURG. They were handed a parcel in Johannesburg on the 2nd of January for delivery to a clearly stated address in LADISMITH CODE 6655 but which parcel through the negligence of an employee from the company was sent to Ladysmith KZN. The package contained fresh produce which was suppose to have been delivered on MONDAY 5 JANUARY. After struggling getting through to the company and thereafter being put on hold for almost an hour I was told that the manager could not talk to me and will return my call. NOTHING !!!!!! As I believe from the operator THE PACKAGE IS STILL IN JOHANNESBURG AFTER 7...YES YOU READ RIGHT.... 7 Days. I have suffered great loss as a result of the company's negligence and I don't thinkit is unfair to request a reimbur*****t for the loss I have suffered but up to now I have had no call from the company in this regard. TERRIBLE SERVICE. I am so disappointed.