Goods routed to wrong branch

Disgusted with this service. I tracked my order online and then it got stuck at the JNB depot. By my reckoning it should have reached the Potch branch by Friday 3 June. By Saturday 4 June I went to the local Courier Guy and my suspicions were confirmed that all was not in order. The one half of the consignment was already at the Potch branch, but the other part of the consignment was incorrectly routed to Rustenburg. Now I can only get it on Tuesday, 8 June. 1. I had an appointment with a contractor to do an installation on Monday 7 June. Because of the incompetence of TCG I had to reschedule at the last minute. Now the installation can only be done on Wednesday 9 June, which according to the contractor rain is forecasted which is going to complicate the installation. 2. Each extra day the installation is delayed increases the risk of damage to my current geyser system. It was supposed to be finished on Monday 7 June. 3. TCG chose not to inform me about the incorrect routing of the parcel. Some of us actually work according to schedules. 4. By incorrectly routing my consignment to another branch the risk of damage to my goods is increased. 5. I WANT MY COURIER FEE TO BE REIMBURSED. I’m not paying for this poor service.